Last updated: September 6, 2026
A reading (and the element talisman PDF) is a digital product that is generated and shown to you the moment your payment goes through. Because it is delivered in full immediately, all sales are final once a reading has been displayed. This is stated before you pay, next to the payment button.
For "Ask about your situation" purchases: if no answer has reached the email address you gave at checkout within 48 hours of payment, email us and we refund in full. If the answer was sent to a wrong address because of a typo at checkout, we resend it to the correct one. Once an answer has been sent, the purchase is final — disagreeing with it is not a basis for a refund. If you believe an answer did not address the question you asked, reply to it within 7 days and we will address it or refund you at our discretion.
You can cancel a subscription yourself at any time, from the billing link on the Daily page — no email needed. Cancelling stops the next charge; the period you have already paid for runs to its end and is not refunded, because the readings for it have been shown to you.
A reading that loaded correctly for the birth date you entered. Disagreeing with the content, or deciding you did not want it after reading it, is not a basis for a refund — the reading cannot be returned once seen.
Email support@sajupillars.com with the email address you used at checkout (or the payment date). We answer within 2 business days. Refunds are issued through Stripe to the original payment method and usually appear within 5–10 business days.
Please contact us before disputing a charge with your bank; if something went wrong on our side we will fix it faster than a dispute can.